Cancellation and Return Policy.
1. As a general term, the Customer shall not be entitled to cancel its
order once it is placed, however, the customer may choose to cancel its order only in the
case of delivery of any defective or damaged products.
2. The customer may raise his/her exchange, return or cancellation request
through the company website or email to customer care at care@sabkavaidya.com or make a call
to the toll-free number+91987456321.
3. All eligible exchange and return or cancellation requests must be
reported to the Company within two (2) days from the date of delivery of the products along
with an unboxing video of the product package.
4. The customer shall return the product in its unused, original condition,
along with the original invoice/sale, receipt, brand outer box, packaging with price tags,
labels, freebies and other original accessories if any at the time of return pick-up. The
Company accepts the request for replacement of such Product subject to the terms of the
Policy.
5. Refund/ex-change/cancellation will not be eligible under the following
conditions:
i Product is damaged due to misuse/mishandling by Customer
ii Product is being used or altered by the customer.
iv Refund/cancellation is raised with the Company after two (2) days from
the date of delivery of the Product
6. The Company generally takes 5-7 business days to pick up the products from the Customer’s
location from the date of raising a return request.
7. Customer shall keep the product ready to return on the scheduled date as
confirmed by the Company’s delivery partner along with necessary/requested documents.
8. In case of a cancellation request, the Company generally takes 48
business hours from the date of returned product delivery at the Company’s warehouse/depot
and quality of the products are verified to refund the amount, and it shall be 7-10 business
day in case of COD.
9. The Company offers no guarantees whatsoever for the accuracy or
timeliness of the refunds in the Customer’s card/account in case of cancellation
10. Coupon codes are intended for one-time use only and in case the product
is being purchased using coupon codes, it shall be treated as used even if the customer
cancels the order.
11. The Company does not charge customers for any cancellation requests.
12. In case, the customer receives a partial order, the Company shall ship
the balance ordered products or initiate to refund/issue coupon for short shipment.